At Sooknate.com, we strive to ensure a hassle-free shopping experience for our valued customers. We understand that sometimes plans change, and you may need to cancel an order. Please review our cancellation policy below:
Cancellation Timeframe:
- Orders can be cancelled within 3 days (72 hours) from the time of purchase.
- Cancellations requested beyond this timeframe will not be processed.
Cancellation Process:
- Log in to your Sooknate.com account.
- Navigate to the “My Orders” section.
- Select the order you wish to cancel.
- Click on the “Cancel Order” button and follow the prompts.
Conditions for Cancellation:
- Orders that have not yet been shipped are eligible for cancellation.
- Once an order has been shipped, it cannot be cancelled but may be eligible for return in accordance with our Return Policy.
Refunds:
- If payment was made online, the refund will be processed within 7-10 business days after the cancellation request is approved.
- If the payment was made using Cash on Delivery (COD), there is no refund required.
Important Notes:
- Sooknate.com reserves the right to cancel orders in case of suspected fraud or if the product is unavailable.
- In such cases, a full refund will be issued to the original payment method.
For any assistance or further queries regarding your order cancellation, please contact our Customer Support team at support@sooknate.com
We appreciate your understanding and cooperation.
Sincerely,
The Sooknate Team